Privacy Policy

1. Who we are

ChaklaDekho ("we", "us", "our") sells kitchen essentials online across India. Our business is operated from Umadevi mandir, Umrale, Samel Pada, Nalasopara West, Vasai-Virar, Maharashtra 401203. For privacy questions, contact us at brjangu29@gmail.com or +91 96991 64131.

2. Information we collect

• Name, phone number, and email address
• Delivery address and order details
• Payment status and transaction references (via Razorpay/COD)
• Device and usage data such as pages visited and cart activity
• Messages you send via contact form, WhatsApp, or email

3. How we use your information

• To process and deliver your orders
• To send order updates, invoices, and customer support replies
• To improve our website, products, and shopping experience
• To prevent fraud and keep payments secure
• To comply with legal and tax requirements in India

4. Sharing of information

We do not sell your personal data. We may share limited information with:

• Payment providers (for example Razorpay) to complete transactions
• Shipping partners to deliver your order
• Service providers who host or maintain our website and systems
• Authorities when required by applicable law

5. Cookies and analytics

We may use cookies and similar technologies for login sessions, cart memory, analytics, and advertising measurement (such as Meta Pixel). You can control cookies through your browser settings.

6. Data security and retention

We use reasonable technical and organisational measures, including HTTPS, to protect your data. We keep order and customer records only as long as needed for business, legal, and accounting purposes.

7. Your rights

You may request access, correction, or deletion of your personal data where applicable, by contacting brjangu29@gmail.com. We may need to verify your identity before fulfilling the request.

8. Updates

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated date.